Privacy Policy

Donaldson Woodwork is committed to protecting your privacy. We use the information we collect about you to process orders. No information collected by us on this site will be stored on our server, sold, rented or loaned. Control of personal information Any personal information provided to or to be collected by us is controlled primarily by Donaldson Woodwork, Edinburgh.

What information do we collect and how do we use it?
We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of ordering or requesting a quotation. 

This data will only be used to process your order or quotation. We may also use the information to occasionally notify you about news, goods and services we think you may find valuable. At every point on the site where such personal information is collected, we give you the option to tell us if you do not want your personal information used in this way. 

If at any later stage you decide you would rather not receive such information please contact us. The information collected will also be used to help us enhance business services in the future. 

Will we share the information it receives?
No information collected by us will be sold, or otherwise used by any another company.

Cookies  
Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you. Our cookies do not contain any personally identifying information. 

Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.

Links 
We may from time to time establish relationships with other companies that will enable you to access the web sites of such companies directly from our site. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant site. 

How does Donaldson Woodwork protect customer information?  
Enquiries via our website are encrypted and emailled directly to us. We do not store any customer information on our site.

What choices do I have?
You do not have to provide us with any of the information requested, as we accept enquiries and orders by fax or telephone. 

Children
Donaldson Woodwork does not sell products for purchase by children. If you are under 18, you may use our website only with involvement of a parent or guardian. 

How do I make a complaint to Donaldson Woodwork?
We will undertake to handle a complaint fairly and competently. We will keep you informed at each stage and will endeavour to fully resolve your complaint within 48 hours. 

Any complaints should be sent to: 

Peter Donaldson
Donaldson Woodwork
Unit 1, Peffer Business Centre
North Peffer Place
Edinburgh, EH16 4UZ
Scotland, UK 
Tel: 0131 661 7777 

Policy changes
If we decide to change our privacy policy, we will post those changes on this page. Any changes to this policy will take effect immediately. This policy was last updated on 28th September 2005. Tell us what you think Donaldson Woodwork welcomes your questions and comments about privacy.